Terms & Conditions  

Updated as of September 20, 2026 for Fall 2026 and the 2027 season

When you purchase from Dapper Dahlias by Moose, you agree to the following Terms & Conditions.

1. Agreement to These Terms

Before completing a purchase from Dapper Dahlias by Moose, every customer is required to check a box confirming that they have read and agree to our Terms & Conditions. Checkout cannot be completed without providing this acknowledgment, and Shopify records the date and time that the acknowledgment is made.

We know Terms & Conditions aren't exactly thrilling garden reading, but they are important. They explain what you can expect from us and what we expect from you when purchasing live plants.

By checking the box and completing your purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, that's completely okay—but please do not complete a purchase from us.

2. Order Cancellations / Modifications

• We do not accept order cancellations for any reason. Once you hit that Buy Now button, those dahlias are officially yours—no takebacks, no "oops, I changed my mind."
• Think of it like marriage vows but with flowers: for better or worse, in bloom or in cutting.
• Inventory is limited, and every order reserves specific plants. Canceling would be like stealing candy from another gardener's basket—not cool.
• Please double-check your cart before purchasing. If you're not ready to commit, maybe take a lap around the garden first.
• We do not combine multiple orders after they are placed or refund shipping costs associated with separate orders.

3. Shipping & Delivery

Once your plants leave our greenhouse, they're off on a UPS adventure. At that point, responsibility for the shipment passes to the carrier—kind of like waving goodbye to your teenager with the car keys and hoping they don't come back with dents.

We've built an excellent packing and shipping system for dahlia cuttings to give them the best chance of arriving safe, hydrated, and happy. But remember, travel can still be bumpy. A little yellowing, wilting, or bruising on arrival can be normal. Give them water, proper care, and a little encouragement.

UPS-Deliverable Address Required

• We ship our rooted cuttings exclusively through UPS.
• Customers are responsible for providing a complete and accurate address that UPS can deliver to.
• We do not ship to PO Boxes.
• If you provide a PO Box or another address that UPS cannot service, you assume all risk associated with alternative delivery arrangements, delays, losses, temperature damage, or other shipping problems.
• Please verify your shipping address before placing your order. An address that UPS cannot deliver to does not make Dapper Dahlias by Moose responsible for the resulting shipping problems.

No Combined Orders

If you place multiple orders, we do not combine them or refund shipping costs. If you're loading up the cart, think "all at once" rather than a dozen little shopping trips.

Claims & Photo Proof

If a package arrives visibly damaged, photograph the unopened box before opening it and then photograph the plants and packaging inside.

Any claim involving the condition of plants upon arrival must be emailed to us within 24 hours of the UPS-recorded delivery time.

Without adequate photographic evidence, we may be unable to evaluate the claim.

Shipping Options & Costs

We ship using the UPS shipping options offered at checkout. Shipping charges are non-refundable unless otherwise determined by Dapper Dahlias by Moose.

4. Shipping Delays, Loss & Carrier Damage

Our responsibility for the physical shipment ends when the package is accepted into the UPS system.

Once UPS has possession of an order, the package is under the control and responsibility of the carrier. Dapper Dahlias by Moose does not control UPS facilities, trucks, aircraft, weather delays, routing decisions, delivery schedules, or how packages are handled after they leave our possession.

The purchaser assumes the risk of carrier delay, loss, freezing, overheating, mishandling, or other damage occurring while the shipment is in UPS's possession.

If UPS delays, loses, damages, freezes, overheats, or otherwise mishandles your shipment, the purchaser is responsible for filing any applicable claim directly with UPS. Dapper Dahlias by Moose is not responsible for filing carrier claims on the customer's behalf or for refunding or replacing plants damaged as a result of carrier handling or delay.

We will provide reasonable shipment information that may be available to assist you with your claim.

5. Failure, Disease, or Poor Performance

Plants are living things, not toaster ovens—sometimes they thrive, sometimes they sulk, and sometimes they outright ghost you.

A problem with the condition or viability of a plant must be reported within 3 days of arrival. Contact us by email with clear photos so we can help troubleshoot and determine, at our discretion, whether a replacement, store credit, or refund of the plant cost is appropriate.

To qualify, you must have followed our published planting and care instructions. If you drowned it, fried it in full sun, or let your neighbor's goat snack on it, that one's on you.

We do not offer refunds, credits, or replacements for:

• Poor tuber production.
• Problems with the condition or viability of a plant reported more than 3 days after delivery.
• Issues caused by pests, weather, soil, environmental conditions, improper care, chemical application, or other conditions outside our control.
• Virus concerns not reported within 24 hours of the UPS-recorded delivery time. See the Virus & Disease Disclaimer below for our complete virus policy.

Moose Bottom Line: We'll back you up when there's a legitimate problem at the start, but living plants quickly become affected by their new environment and care. After the applicable reporting period, they're officially out of our hooves.

6. Variety Not Available

If something happens to a plant before we ship, we will cancel and refund the item we cannot fulfill while still shipping the remainder of your order as planned.

We don't play substitution games. If we don't have the variety you ordered, we won't quietly slip something else into the box.

Moose Translation: If a variety doesn't make it to shipping day, you'll get your money back for that item, and the rest of your order will keep marching on.

7. Mislabeled or Incorrect Varieties

We take variety identification seriously and work hard to keep our stock correctly labeled throughout propagation, growing, picking, packing, and shipping. That said, we are humans working with thousands of plants and hundreds of varieties, and occasionally mistakes happen.

Plants can also become mislabeled after they leave our possession during unpacking, planting, transplanting, propagation, or relabeling. Because we cannot control what happens to a plant or its identification after delivery, we require documentation before accepting a mislabel claim.

To submit a claim that you received an incorrect variety:

• You must provide a clear photograph showing the original Dapper Dahlias by Moose plant tag next to the bloom on the plant being claimed as incorrect.
• The original tag must be identifiable in the photograph.
• We may request additional photographs of the bloom, plant, foliage, tag, or other identifying characteristics before making a determination.
• Claims must be submitted by email to moose@dapperdahliasbymoose.com.
• Mislabel claims must be submitted no later than September 15, 2027. Claims submitted after that date are not eligible for store credit.
• If we determine that the plant was mislabeled by Dapper Dahlias by Moose, our remedy will be store credit for the original purchase price of that plant.
• Shipping charges, labor, growing expenses, lost production, anticipated tuber production, propagated plants, cuttings taken from the plant, or other consequential losses are not included in the store credit.

We cannot approve mislabel claims based solely on a customer's recollection of which plant was planted where or on photographs that do not include the original Dapper Dahlias by Moose tag.

Mistakes happen, and when they're ours, we want to make them right. Requiring the original tag and bloom together gives both you and us a reasonable way to verify that the plant being questioned is actually the plant we sent.

8. Virus & Disease Disclaimer

Please read this section carefully before purchasing.

Dapper Dahlias by Moose does not routinely laboratory-test our mother stock for viruses, and we do not represent, warrant, or guarantee that any dahlia cutting, plant, tuber, or other plant material we sell is virus-free.

This applies to all plant material we sell.

Some varieties in our collection originate from tissue-cultured, virus-indexed, tested, or other stock that was reported virus-free at a particular point in time. That history does not constitute a guarantee from Dapper Dahlias by Moose that the plant you receive is virus-free.

A plant that tested negative when tissue culture or mother stock was produced can subsequently be exposed to virus. For that reason, descriptions such as "tissue cultured," "virus indexed," "tested," or similar language describe the history or source of that stock and are not a warranty of the virus status of the cutting you purchase from us.

Viruses occur throughout the environment and can be found in dahlias, weeds, landscape plants, crops, houseplants, and other plant material. They can be transmitted by insects, propagation, contaminated tools, plant-to-plant contact, and other pathways.

At Dapper Dahlias by Moose, we make a serious effort to reduce the risk of spreading disease. We cull plants displaying questionable symptoms and use stringent sanitation practices during propagation, including sanitation procedures designed to reduce cross-contamination between plants.

Those practices reduce risk. They do not eliminate it.

Because viruses may also be latent, symptomless, or acquired after a plant leaves our possession, we make no guarantee or warranty that plant material purchased from Dapper Dahlias by Moose is free from virus or other disease.

Virus Concern Reporting Period

If you believe a cutting you received is displaying symptoms of a virus, you must notify us by email within 24 hours of the UPS-recorded delivery time.

Your email must include clear photographs showing:

• The entire plant.
• The affected foliage or symptoms.
• The original Dapper Dahlias by Moose plant tag.

Reports received after the 24-hour period are not eligible for refund, credit, or replacement based on suspected virus.

If, at our sole discretion, we agree to provide a refund, credit, or replacement for a plant because of a virus concern, you must provide video evidence showing the complete destruction of the affected cutting and its root ball before the refund, credit, or replacement will be issued. The plant may not be retained, propagated, resold, transferred, or grown after compensation is approved.

Any laboratory testing used to support a claim must be performed by a qualified laboratory. At-home virus tests are not accepted as definitive evidence under this policy.

Purchasing plant material from us means acknowledging and accepting that virus exposure is an inherent risk of growing and propagating dahlias and that Dapper Dahlias by Moose does not sell its plants with a virus-free guarantee.

9. Payment & Methods

• Full payment is due at the time of order placement.
• We accept all major credit cards, digital wallets, and payment methods shown at checkout.

10. Limitation of Liability

To the fullest extent permitted by applicable law, the liability of Dapper Dahlias by Moose is limited to the original purchase price of the individual plant giving rise to the claim.

We are not responsible for incidental, indirect, special, or consequential damages, including but not limited to lost income, lost sales, lost crops, lost production, labor, growing costs, supplies, lost time, anticipated tuber production, or anticipated future plant material.

Customers who choose to propagate a plant before confirming its identity do so at their own risk.

If a customer takes cuttings, divides, propagates, or otherwise increases stock from a plant before the variety has bloomed and its identity has been verified, Dapper Dahlias by Moose is not responsible for the resulting propagated stock if the original plant is later determined to have been mislabeled.

This includes the value of propagated plants, cuttings, tubers, future tuber production, labor, growing space, supplies, lost sales, or anticipated profits associated with that propagated material.

Any store credit, refund, or other remedy for a confirmed mislabeled plant is limited to the remedy described in these Terms & Conditions for the original plant purchased from Dapper Dahlias by Moose.

11. Changes to Terms

We reserve the right to update or revise these Terms & Conditions at any time.

Updates take effect immediately upon posting to this page and apply to purchases made after the updated terms are posted.

12. Contact, Claims & Dispute Resolution

All claims must be submitted by email to moose@dapperdahliasbymoose.com.

This includes claims involving shipping condition, plant failure, disease, suspected virus, incorrect varieties, or any other request for a refund, credit, replacement, or compensation.

Messages sent through Facebook, Instagram, Messenger, social-media comments, text messages, or other channels do not constitute submission of a claim and do not satisfy any reporting deadline contained in these Terms & Conditions.

Dapper Dahlias by Moose is not our full-time job. During the growing, shipping, and gardening seasons, things can get exceptionally busy. We review legitimate claims and will respond as soon as reasonably possible, but email responses may take a week or longer.

The reporting deadlines in these Terms & Conditions apply to when you send your email, not when we respond. So don't worry if Moose hasn't answered before the deadline—you just need to make sure your email was sent on time.

We appreciate your patience and ask that you avoid sending the same claim through multiple communication channels while waiting for a response.

These Terms & Conditions shall be governed by and construed under the laws of the State of Utah, without regard to conflict-of-law principles. Any disputes must be brought in the state or federal courts having jurisdiction in Cache County, Utah.

13. Returns & Restocking Fee

Because we sell live plant material, returns are generally not accepted unless specifically authorized by Dapper Dahlias by Moose.

If, at our sole discretion, we approve a return, refund, or other accommodation outside our stated policies, we reserve the right to deduct up to a 15% restocking and handling fee from the refund amount.

This fee helps cover payment processing costs, administrative time, and labor involved in inspecting, restocking, and managing returned items.

Shipping charges are non-refundable.

 

14.  Website Photos & Variety Representation

The photographs displayed on our website are intended to represent the varieties we grow and sell. Unless otherwise stated, these photographs show blooms from our own stock or are images we believe accurately represent the plant material being offered.

Dahlia blooms can naturally vary in color, form, size, petal arrangement, and other characteristics depending on weather, temperature, growing conditions, bloom maturity, and time of season. For this reason, a bloom may not look identical to every photograph of the same variety found online.

When evaluating a claim that a plant was mislabeled or is an incorrect variety, the photographs and variety representation published by Dapper Dahlias by Moose at the time of purchase will be considered the primary reference for determining whether the plant received is consistent with the variety that was sold.

If the plant you received produces blooms that are reasonably consistent with the variety shown in our photographs, differences between our plant and photographs, descriptions, or examples found on other websites, social media, databases, or other outside sources will not, by themselves, establish that the plant was mislabeled.

In other words, we're responsible for sending you what we showed you we were selling. We can't guarantee that our version of a variety will look exactly like every version of that variety wandering around the internet.

Moose Translation: If your flower looks like our flower, we're calling that the same flower.